Contact and support
Use the right contact channel for the request
Use a ticket for technical or billing issues that need a documented history. Use community channels for quick pre-sales questions.
Ticket support
A ticket is the best place to reference a service or invoice and keep replies attached to the customer account.
- Do not post passwords publicly
- Use the service number instead of sensitive data
- Include the error and time
- Back up before system changes
Email and community channels
For privacy requests or documented correspondence, email [email protected]. Discord and WhatsApp are available for general questions.
Open a support ticket
Sign in to the client panel to create a ticket linked to your account and services.